Text the restaurant. Get an answer.

SeatAI handles guest text messages about hours, policies, and reservations. Let your teams stay focused on service, not the phone.

Fewer calls. Fewer interruptions.

Guests get help the moment they ask, and your team stays focused during service.

Escalate cleanly when it matters.

SeatAI handles routine guest questions automatically and escalates only the requests that need human judgment, giving your team context without adding noise.

Never miss a guest inquiry.

SeatAI responds to incoming guest texts instantly, even when your team cannot, helping turn more questions into confirmed reservations.

FAQ

Common questions from operators evaluating SeatAI.

SeatAI is an AI messaging layer for restaurants. Guests text a real phone number and get accurate answers about hours, policies, reservations, large parties, and common ops questions.

SeatAI can direct guests into your existing reservation flow (e.g., Resy) and handle the surrounding questions that staff usually answers by phone or DM. We can also route edge cases to a human when needed.

SeatAI is constrained by restaurant-specific rules and an explicit knowledge base. When confidence is low or the request is high-stakes, it escalates with full context instead of guessing.

It escalates cleanly: the message, context, and suggested response can be routed to a manager or inbox so a human can reply quickly without losing the thread.

SMS is the baseline. Depending on your setup, we can support WhatsApp and other messaging surfaces where guests already contact you.

Fast pilots are the goal. We start with your core policies and reservation links, test aggressively, and then expand coverage based on real guest messages.

Learn more.

If you want to pilot SeatAI, leave your details and we will follow up.